Christopher Wangsness, M.D.

Great

It was very, very horrible. I was there under a heart condition. I was in AFib with 178 beats per minute. I never seen a nurse. I never seen a doctor. I was waiting in the waiting room for 15 minutes. I had the lady in the front call back, says, I got one for you. And then she told me to have a seat. I sat there with heart problems. A nurse and a doctor came in into the triage room to look for a package, left, didn't pay me any attention as I'm sitting there as a heart patient. I said, you know what? I can die somewhere else. I got up, left, and went to urgent care. Never seen a doctor, never seen a nurse, never even triaged. That was my experience.

Very good. Doctor and staff was very friendly and outgoing. Everything done was explained well.

Yes, I was checked in very efficiently, very effectively, very quickly. I really appreciated that. I was on the assumption that it could be dealing with a heart attack when actually it was COVID that had set in and that was not detected by the emergency group.

All of the staff I encountered were top notch! Nurse Jen was absolutely amazing. So very patient and caring. Kept me very well informed about everything, even letting me know that ultrasound results typically take some time. Toward the end of my visit, there were quite a few other patients who checked in and things started to get very busy. I was made aware of this by multiple staff members. I understand things can get super crazy in an ER real quick and I figured the nurses and doctors were tending to patients with issues far more urgent than mine. And for that, I am very thankful! Thank you for a wonderful visit and for being so caring and helping to set my mind at ease. I came into the hospital in a lot of pain and with a lot of very scary thoughts in my mind. I left there in much better condition! I have had two visits at the Brookings ER this year and I would not hesitate to go back if I ever needed. Great facility!!

Thank you to everyone in the ER. They made a very stressful visit manageable.

Everyone was compassionate and thorough , explaining each procedure. I felt comfortable knowing I was in good hands and would get better

Very prompt attention and great people!

I presented with very mild symptoms - twinges under my left breast. In the past these twinges have been precursors to having stents. This time I went home from the ER Saturday morning, then to the Heart Hospital cardiologist on Monday morning where a Stress test was ordered immediately. The findings were abnormal and I was told to 'take it easy' until I could have an angiogram. I would like to have had the ER doctor look more closely at my records and to have given me specific instructions to 'take it easy' on Saturday. I think a warning would have been in order instead of a dismisal. Thank you for asking. The nurses were fantastic.

I was confused about not having anyone at the front desk. I thought I was maybe in the wrong place.

Staff is always professional. They treat you as if you were their family member. Thank you!

I was seen very quickly.

Very good

Great care

nurses were rude and not caring or compassionate at all. i hope i never end up at this facility ever again.

Everyone from the front desk receptionist to the doctor to the radiology tech was, and nurses, were very kind and very caring and they explained everything and I was well taken care of. Thank you.

I appreciated that the staff and doctors were compassionate and didn't make me feel silly for being in the ER.

the nurses were kind and patient with me

The best facility to go to if you have medical problems.

The doctor didn't seem to care about my concerns or condition.

The room itself I waited in, I was in it all afternoon, ended up being getting very cold and I probably should have had a blanket or something else to be able to stay a little bit warmer.

Everyone was very friendly and respectful.

After being sent to the ER from urgent care they gave me excellent care. They were quick even though while I was there 2 helicopters had come in for other patients. It's great to know we have great care close to home when we need it the most!

Horrible. Doctor was rude.

Everyone was very professional and had me feeling less anxious quickly. I would say it was a very positive experience.

The doctor absolutely refused to check me out and it was later that day that I was sent to Sioux Falls Emergency Hospital to be seen and have an MRI done where they found that I had a L4/L5 bulging, pressing up against the nerve root and L5/S1 having major issues as well. The ER doctor at Brookings interrogated me, remarked saying ... his remarks was saying that he was refusing to even ... to do anything, not even give me a Toradol shot because he did not believe me, and the pain and suffering he left me in was *

It was frustrating not to learn something specific to identify my pain and unfortunately I took that out on the doctor. For that, I am truly sorry.

The doctor didn't do a full evaluation of me. They pulled blood but never ran labs on it and then tried to tell me it was something there was no way it was possible of being. I followed up with my doctor the next day, you can't even update that info when it's given to you, and she was able to diagnose and help me. This is a completely worthless hospital as far as I'm concerned. I wish we were closer to Sioux Falls so we could get better care

I would like to tell you that I was disappointed in the fact that the doctor was only there, just came in and left immediately. I did not find anything else. The nurses were very good, but I just think the doctor should have come in and told me what to expect after I got home. I just feel like I was left in the lurch. I really don't have any more, and I am disappointed because I have been there in emergency before and I have had good care, but I felt like I was just another person in there, get me out of there.

Only saw doctor 1 time, pretty much didn't listen to what my wife and me was saying. Nurse had a outwardly and aggressive attitude, especially after refusing a covid test, since that had nothing to do with my condition at all. Nurse didn't go through discharge papers, and clearly didn't read my notes prior to taking the IV out, not knowing I was on blood thinners. PA, came in once at the end, wanting to reasses and reevaluate me, not sure why I have a long history of Coronary Artery Disease. Sweet people labeled me with anxiety, even after explaining the many times before where this happened, everything looked fine. But still I ended up with getting stents in the following weeks. Overall and absolutely the worst possible careteam I've ever experienced in my time with having a heart disease, no understanding about my situation, no afford to understand why I was there and how the past have shown me that if I ignore symptoms, then I'll risk my life (happened twice, got me a total of 4 additional stents), which was also somewhat caused by ER teams just brushing me off. I now understand why a lot of people told me to never go to the ER there, and that the drive to Sioux Falls would be worth the time and risk, and go to Sanford there instead. If it's in regards to a heart condition.

I'm really grateful for the professional services you provided with me. But if you may keep it up, you're really doing a good job. And I think the only thing that I wasn't informed was about my payment and also from my former care before I came back there, they hadn't informed you about my challenges, the care about financial. So that's the only thing I wanted to learn how it's going to help me. Well, I applied for the clemency program and I haven't heard from you. That's the only thing I may need to be aware so that I plan myself. But otherwise, I thank you and good job. Keep up.

Grateful for competent care, pleasant people, on task, got me in and seen right away. Not a lot of waiting. I appreciate it a lot. Thank you.

Yeah, I did it for emergency purposes. The whole hospital needs to be fixed. I went in and I went out and just better as I went in and I still only got problems up there. If it wouldn't have been for the orthopedic doctor, I'd probably be dead by now. So the hospital wouldn't listen to any of my problems and I don't think they understood what was going on. Bye.

Hi, I came in with a cut finger that was actually cut to the bone and had severed the flexor tendon and the check-in person and the nurse were wonderful. The doctor looked at me and he's like, I can't do anything with this. And I was like, okay. And well, it looks like it's kind of healing and just wrap it up. It's too late to do stitches, which I already knew. And but I did want a referral and I said, it's cut further. And they said, well, I don't think it's very deep. And they did do x-rays. And I said, I want it looked at because she didn't even look at it. And the nurse cleaned it up, wrapped it back up. And they did give me a referral to Sioux Falls to a surgeon and they did have to do surgery. So when he said.

I came in with a head injury, and did not remember the beginning of my intake. I first remember being in the CT scan and the bright lights above me, but as my treatment went on, I was more comfortable and remembering things again. Major & Mackenzie he did a wonderful job taken care of me.

When I received my care I had x-rays that were read incorrectly saying I did not have a broken foot. Dr. Wagner said it was a broken blood vessel. I apparently have three fractures in my toe or in my foot and a broken tendon.

I feel they did not respond to an alarm as quickly as possible when iv was finished, or blood pressure was a high reading.

Thanks for the great care.

Very positive experience. No waiting. Nurse Liz was excellent and kept me informed.

I had an excellent experience. I had a stroke and I thought the doctor got to me in a real timely manner and gave me the clot buster. And I felt that the nurse was an excellent nurse. I had a very positive experience. Please relay that to them and thank them so much and tell them I have a full recovery.

Very caring and compassionate physician and nurses.

The nurse I had was incredibly awesome. The doctor I had was very attentive and a very good doctor. But the nurse that I had was amazing, just completely amazing. Young girl and was happy to help and listened. Nurses always listen, but this girl was really, really attentive. So I'm very, very happy with the service I got at Brookings Health Care System.

I really appreciated the care that we got in the emergency department for Carter. Everything was done in a very timely manner. Everybody was very friendly and explained everything that they were going to be doing and helping us with and answered all of our questions. Thanks again.

This is what I have experienced. I have been in the Brookings ER for myself or my family members, and have never been mistreated. I have heard from other people who say that they were mistreated and or misdiagnosed in the Brookings ER. I have not ever experienced those things myself. I don't necessarily believe those people, but was never there when they were, nor do I know what their expectations were? I have been in ER in a nearby city with my parents several times over the past 7 years, and it's always a 4-10 hour process once my parents were in a room. It's excruciating. Brookings ER is not like that. I was a CPS Social worker and was with children in the ER, and mostly IHS ER's and would have to step on toes of the providers to get the children's medical care completed. I have never felt that way at Brookings ER, they have always given me medical diagnosis and recommendations, and allow me to me make informed decisions about my medical care instead. Always professional, always very polite, always quick to respond and get my health care met. I go there because I trust them that I will be helped with my medical needs; and, it will be done professionally and respectfully. I just scratch my head when I hear people complain about Brookings Health System and ER, because, I have not ever witnessed anything negative. I wonder if People are not understanding that the ER treats high trauma and provides emergency care to patients in life and death situations, and it's not systematic like walking into a clinic. I guess, I myself suffered from secondary trauma from being in CPS and know how trauma affects immediate response workers. Two and a half years ago, I was brought to Brookings ER by ambulance following a motorcycle accident, and I owe my life to the Brookings ER. That's impartly why I'm taking EMT training, because it's about duty and paying it forward.

I understand ER can be busy but I think there should be more than one doctor working. That is not enough to cover when it is busy. I was left with an infection and no treatment was prescribed. Luckily I could followup with my primary care provider to get treatment and start feeling better. Staff was to busy to answer help with call lights if needed something.

staff was friendly, concerned and attentive. they put me at ease at a very difficult time. god bless you for the great care from everyone.

My injuries from my accident were largely overpowered by my injuries of my 7hr visit to the ER: I had blood drawn at least 4 times. The first lab tech "blew" a blood vessel, from which I carried a very large bruise. The next 2 or 3 lab techs, tho I also carried more bruises from their actions, were much more careful. The fact that I was not explained to about the fact that they needed to repeat a blood draw 3 times to check the enzyme level in the area of my heart could have been something I should have learned before I had already been in the ER for 5-6 hrs; I would have understood the delays. I realize am ER is a very busy place most of the time, but I spent most of my time there alone, and things were not explained to me until I was ready to leave against medical advice: I believe more care in explaining would have made my visit much more tolerable. However, I understand why the tests were needed, but I would have been more satisfied if things were better explained to me before they occurred instead of not until after 6 hours of my presence.

Everybody did pretty well, the nurses could have been a little bit speedier at getting things done in there initially, but they did a very good job at that. There was one particular nurse. I remember named Heidi that I thought was excellent. It seems as though she couldn't go enough for me and I didn't ask her to do anything extra necessarily but she seemed to have the people personality to be a nurse like she is. And nothing seems to be a any extra work for her. She wouldn't... didn't have to go out of our way. So to speak to do what I needed her to do and I did very much appreciate that.

Upon arrival because my name is not a usual English name. At one point after saying my name the receptionist actually asked me like what country it was from. And I had nothing to do with like covid symptoms or like if I've been out of the country or those kinds of things, and I've been there before so all my records are there. So I just, I didn't really appreciate it ,and answer was this country because it's actually a Lakota word, and I just didn't think that was very appropriate especially when I was standing there hardly able to get my breath because I had walking pneumonia. Also when I was between ,when I was brought back from x-ray that gal was real sweet ,and I heard her tell them that I was back in the room ,and ,and she told me that they'll be back in to hook you up because it turned out I was just really*.

They did a very good job.

I had great care, the doctor and nurses were great.

I think my visit to the R ... ER and the treatment I had there was the first actual relief I had with this spinal problem. And he gave me morphine first and then waited for a while and the pain was still there, but not as bad. He gave me another one and I was able to sleep for the first time in days and I ... when I left I felt better than I had ever been because I finally was rested. So, and they explained everything, which was great. And yeah, I really appreciate the care, so thank you.

Very very poor bed side manner. Very little communication between doctors nurses, anything between the patient. Did not know what was going on at all. Every question I had no one had any answers for. Would not recommend will not be back.

We are fortunate to have the clinic, ER, and other equipment like EKG, USound, so close in proximity

Thank all of you, you all are much appreciated.

The only person that really gave me information about my scan, was my nurse, she did care, she saw and read my the notes of the scan. The doctor did not see things that were there. WHY? My nurse was the best. The two gals that did the scan/procedure, they were very knowledgeable at what they were doing. I am a U.S. citizen and like to be treated like one. I have insurance and take care of my bills with the income I work hard for. I have never expected to get cost less treatment.

I feel like the doctor that saw me with this work injury did not listen to me fully and so I felt unheard and when people are unheard they're not taken care of well. So, that's my opinion.

The nurses were phenomenal. Very kind and efficient.