Coronavirus Disease 2019

Help our local health teams care for our community. Before you ask for help for COVID-19, triage yourself. Stop and think which category you fall in.

Ayude a nuestros equipos de salud locales a cuidar a nuestra comunidad. Antes de pedir ayuda para COVID-19, evalúe usted mismo. Detente y piensa en qué categoría caes.

May 13, 2020

Dear Patient,

We hope this letter finds you and your family in good health. The COVID-19 pandemic has brought a great deal of change to our lives. While many things have changed, our commitment to your health and safety is the same as ever.

Our clinic will begin resuming services that we had put on hold due to COVID-19. We will first be scheduling those patients who have ongoing or pressing medical needs.

Your preventive care is also very important to us. If your annual wellness visit was postponed, we want to ensure you are up to date with all your screenings and other preventive care. We also want to help you manage any ongoing conditions so you can experience your best possible quality of life.

Safety and cleanliness in our clinic has always been very important. Now, it’s more important than ever. That’s why we are taking extra measures, and things will seem a bit different next time you come to the clinic. These changes are for your safety, and we hope you continue to feel welcome and comfortable in our clinic. Your health is our top priority. Here are some things that have changed:

• Separate locations for “sick” and “well” visits.
• Plexiglas partitions will be present at registration areas and there will be spacing stickers on the floors.
• Waiting room chairs will be distanced to create a safe space.
• Clinic staff will be wearing face masks and other protective equipment as needed.
• You will be screened before entering the clinic. This includes taking your temperature and asking if you have experienced possible symptoms or exposure to COVID-19.
• Hand sanitizer will be available in waiting rooms.

We urge patients to wear a cloth face mask when you arrive for appointments. If you do not have a mask, one will be provided for you. Wearing your own cloth face mask helps to preserve valuable protective equipment. Mask guidelines are based on recommendations from the Centers for Disease Control and Prevention (CDC).

Limiting the number of people in the clinic remains important. Therefore, please only bring a family member or loved one along if absolutely necessary.

Avera Medical Group Brookings has made virtual visits available during the COVID-19 crisis, and these visits are still available. If you are interested in a virtual visit, please ask your scheduler when you call.

Please call (605) 697-9500 to make an appointment. Our schedulers will work with you to get you in as soon as we can with the schedule backlog we may be experiencing.

Thanks for choosing Avera for your health care; it’s our privilege to care for you. We look forward to seeing you soon.

Sincerely,

Rebecca Vande Kop, MD                                 Patrick Siegling

Medical Director                                               Clinic Director

Avera Medical Group Brookings                       Avera Medical Group

May 7, 2020

Sanford Brookings is striving to ensure that all patients who need medical care receive it. We are concerned that delaying medical care may have a negative effect on our patient’s health. We are continuing to schedule patient appointments because we believe it is in the best interest of the patient who needs care for a chronic condition, well visit or immunizations.

Sanford Brookings Clinic has taken a number of steps to ensure safety in the clinic, including employee temperature checks, screening all patients who enter for COVID-19 symptoms, increased cleaning and disinfecting, social distancing in waiting areas, and online check-in for appointments through My Sanford Chart. The clinic has also restructured hours to see children and other patients without respiratory symptoms in the morning/early afternoon and those with respiratory symptoms in the afternoon. Currently, one adult may accompany a child to an appointment.

Well visits, medication management, pregnancy care, injuries, 3D mammograms, urinary tract infections, follow ups for chronic medical conditions and ear pain without fever or cough will be asked to schedule from 7 a.m. to 2 p.m. if possible  Patients who request appointments for respiratory illness, aches, fever and influenza or COVID-19 symptoms will be asked to schedule in the afternoon. In the event a patient has scheduling conflicts, appointments can still be scheduled when most convenient, but Sanford Health Brookings Clinic may ask patients to take extra precautions to limit patient-to-patient exposure. We have taken extra steps to keep our patients and staff safe during this time.

Sanford Health Brookings staff are available to answer your questions about future appointments and will help set you or your family member up with a video visit. We understand that even during this time, other health conditions need to be addressed. If you do wish to reschedule your appointment or switch your in-person visit to a video visit, please call the clinic at (605) 697-1900 or (605) 333-4444, 24/7 and a nurse will assist you.

Our current hours for the clinic:

Monday –Friday 7 a.m. - 5:30 p.m.

Acute Care: Monday - Friday 4:30-5:30 p.m.; Saturday and Sunday 8 a.m.- 12 p.m.

Dr. Jennifer Olson, MD

Medical Director

Sanford Clinic Brookings

• Arlington Medical Center, White Medical Clinic and Volga Medical Clinic are all operating with modified business hours at this time.
• Any patient who has respiratory symptoms (fever, coughing, shortness of breath) must call their respective clinic FIRST before arriving. Clinic health care workers will determine if patients are eligible for influenza testing at the clinic or if they need to be sent to to another provider with COVID-19 testing capabilities.
  • Arlington Medical Center: (605) 983-3283
  • White Medical Clinic: (605) 629-3333
  • Volga Medical Clinic: (605) 627-5701
• The clinics do not have the capability to test for COVID-19. All suspected cases of COVID-19 will be sent to another provider with COVID-19 testing capabilities.
• For individuals who have regular appointments scheduled and are not feeling well, they should call their clinic and consider rescheduling their appointment for a different time.
• There are many healthcare needs outside of COVID-19 that need attention. The clinics will continue to care for those patients as well during the COVID-19 threat.
• Please remember: this is an evolving situation. Brookings Health System is staying up-to-date on the Centers for Disease Control and Prevention and South Dakota Department of Health guidelines and implementing changes immediately as needed.

We have implemented the following actions to protect the health of expecting parents and babies. Items may change as the COVID-19 situation evolves. 

Before coming to the hospital:

• Please call the OB unit at (605) 696-8052 prior to coming to the hospital so we can escort you to the unit. 
• Please let the OB team know if you or anyone in your family has had the following symptoms:
  • Fever over 100° F
  • Cough
  • Shortness of breath 
  • Traveled to a foreign country in the last 30 days or been exposed to someone with COVID-19

Tours & Education

• For the protection of our mothers and newborns we are not allowing tours of the unit at this time. You can take a virtual tour online here. 
• Since we are not able to provide group classes at our facility, educational books for breastfeeding and labor and delivery will be available at the clinic. These educational booklets contain links to videos that can also be watched.

While at the hospital: 

• We will ask you to stay in the room.
• Patients will be allowed one partner plus one birth support person, such as a doula.
• Newborns will be kept in the same room with their mother unless:
  • Medical condition of a newborn warrants the newborn to be in nursery.
  • Medical procedures needing to be done in the nursery, such as circumcision.
• Siblings will not be allowed to visit..
• We are currently NOT allowing anyone in the family room. Please let the staff know if you would like a snack or beverage from the family room and they will get it for you.
• New Beginnings Baby Café lactation support will be provided via call in phone service.

Please contact the OB unit  at (605) 696-8052 with any concerns or questions.

• On March 12, Brookings Health began temporarily restricting outside visitors to The Neighborhoods at Brookview nursing home in order to protect residents, many of whom are classified in the COVID-19 vulnerable population.
• On March 13, Brookings Health implemented a temporary policy to restrict visitors to Brookings Hospital to immediate family members only. Only one visitor is allowed per patient. Staff will screen visitors upon entrance, checking them for respiratory illness symptoms (fever, cough and shortness of breath) and asking about recent travel.
• On March 17, Brookings Health System suspended all in-person events, classes and support groups at their facilities. Limiting access from the public allows Brookings Health to maintain the infection control integrity of facilities and protect patients who need care and the healthcare workers who need to care for them.
• On March 30, Brookings Health temporarily closed Brookings Hospital to all visitors in order to protect both patients and team members from the spread of COVID-19. In addition, all persons entering the facility, including team members, are screened and logged for COVID-19 symptoms and exposure. 
• On April 24, Brookings Health System released its bed management plan for handling a medical surge capacity of patients in the event the community’s health needs exceeds Brookings Hospital’s normal medical infrastructure due to COVID-19. The plan will be used for the current wave of COVID-19 infections as well as any subsequent waves that may be experienced in the future.
• On May 4, Brookings Health System lifted the temporary restrictions placed on elective surgery and outpatient procedures, instituting a number of safety protocols. 
• On May 26, Brookings Health System began allowing one visitor or support person per patient per day at Brookings Hospital, Yorkshire Eye Clinic & Optical, and the primary care clinics in Arlington, Volga and White. This is inclusive all aspects of hospital care, including the inpatient care unit and outpatient procedures such as radiology and respiratory care appointments.

• Facilities have negative air flow (pressure) rooms in the emergency department, inpatient care unit and same-day surgery area to care for patients if needed while maintaining infection control integrity within the facility.
• Brookings Health screens all individuals entering facilities for symptoms of COVID-19 according to CDC guidelines.
• Brookings Health has encouraged people to call our facility first before entering if they are experiencing COVID-19 symptoms.
• Patients under investigation of, or confirmed to have, COVID-19 are cared for in isolation, separated from non-infectious patients.
• Staff performs extra cleaning and disinfection of high-touch surface areas.
• Brookings Health continues to follow CDC and South Dakota Department of Health guidelines and implements any guideline updates immediately.
• When a local case is suspected, Brookings Health works with the CDC, South Dakota Department of Health and other authorities as needed.

• Brookings Health has updated health system policies and procedures with Coronavirus guidelines for staff to follow in the same manner as previous outbreak threats, such as SARS and Ebola.
• Brookings Health continues to educate care teams and staff about COVID-19, including how it spreads and how they can protect themselves if called upon to care for a patient.
• Brookings Health has the needed safety equipment, including masks and respirators, in place to protect health care staff as needed.
• All persons entering the facility, including team members, are screened and logged for COVID-19 symptoms and exposure.
• Brookings Health has established COVID-19 worksite protocols for team members in accordance with CDC guidelines. The protocols establish what team members should do if they are ill as well as gives quarantine guidance after travel.

Per the South Dakota Department of Health, testing supplies are being reserved for those who are hospitalized and have symptoms of COVID-19; have symptoms of COVID-19 and are living in, or providing care to residents in, a long-term care or assisted living facility; and healthcare workers. Care providers are following General Testing Recommendations from the Department of Health to help determine if a patient should be tested. The Department of Health has also provided this Fact Sheet on who should get tested for COVID-19.

Brookings Health System does not charge the patient for diagnostic testing costs for COVID-19 when the collection is analyzed at Brookings Health System or at the South Dakota Department of Health laboratory. While there is no charge for the actual COVID-19 diagnostic lab test, hospital charges do apply. 

Yes. Brookings Health System has put safety measures in place to protect all patients from COVID-19 and any other infectious disease. That includes respirators and masks, frequent hand washing/sanitizing, and social distancing.

There are many other healthcare needs outside of COVID-19, including women who need to deliver babies and individuals with other medical emergencies. We continue to provide care for those patients.

If you have ongoing chronic health conditions, we urge you not to delay or deny your care. 

Brookings Health System followed Governor Noem's Executive Order regarding COVID-19 and temporarily only performed urgent and emergent surgical cases.

On May 4, Brookings Health System lifted the temporary restrictions placed on elective surgery and outpatient procedures and instituted a number of safety protocols. 

Patients who wish to schedule their elective surgery or outpatient procedure should first visit with their care provider.

Brookings Health System is currently allowing one visitor or support person per patient per day at Brookings Hospital, Yorkshire Eye Clinic & Optical, and the primary care clinics in Arlington, Volga and White. This is inclusive all aspects of hospital care, including the inpatient care unit and outpatient procedures such as radiology and respiratory care appointments. OB patients will be allowed one partner plus one birth support person, such as a doula.

All individuals entering Brookings Health System facilities will continue to be screened for COVID-19 symptoms. They will be asked to follow all infection control guidelines, including proper hand hygiene, and asked to don a cloth mask. Patients, visitors and support persons may bring their own mask or may opt to wear one supplied by the health system. Individuals will also be encouraged to maintain six-foot social distances and not to unnecessarily linger in public spaces.

Following the South Dakota Department of Health (DOH) guidelines, visitor restrictions will remain in place for The Neighborhoods at Brookview skilled nursing home. The DOH has stated reopening nursing homes, like The Neighborhoods, will be a phased approach using recommendations from the Centers for Medicare & Medicaid Services (CMS). Once nursing home visitor restrictions can be lifted, Brookings Health will work with the DOH and CMS to ensure reopening criteria for The Neighborhoods is met.

• Brookings Health is the lead partner in the Brookings County Pandemic Preparedness Plan. We work with Brookings County Emergency Management, Brookings chapter of the American Red Cross, the City of Brookings, South Dakota State University and other surrounding counties and communities with a response plan in place for the outbreak of any pandemic.
• Brookings Health System has 49 hospital beds to care for people, including those with infectious diseases. If a local outbreak occurs and if Brookings Health System’s facilities become overwhelmed, the county’s pandemic response plan goes into action.
• The pandemic response plan’s goals include:
  • Contain and control disease outbreak
  • Limit the number of illnesses and deaths
  • Preserve continuity of critical government functions
  • Minimize social disruption
  • Minimize economic losses
• The public can read the full pandemic plan at BeReadyBrookings.com.

• COVID-19 is a respiratory illness that can spread from person to person.
• Patients with COVID-19 experience mild to severe respiratory illness with symptoms of fever, cough and shortness of breath.
• Complications may include pneumonia in both lungs.
• Older adults and those with chronic medical conditions like heart disease, diabetes, lung disease or other immune compromising conditions are at higher risk of developing more serious complications from COVID-19.
• Children are more likely to present with mild symptoms. There is currently no evidence that children are more susceptible to COVID-19.
• The best prevention is to avoid being exposed to the virus.

• Contact your primary care provider if you have any COVID-19 symptoms and fall into one of the following groups:
  • Over 65 years of age
  • Under 5 years of age
  • Pregnant
  • Have a chronic medical condition like heart disease, diabetes, lung disease or other immune compromising conditions
• If you do not fall into those groups, contact your primary care provider if your illness is worsening, including:
  • A fever of 100.4°F or greater
  • Difficulty breathing
• If you develop emergency warning signs for COVID-19, seek medical attention immediately. Emergency warning signs in adults include:
  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face
• Call your healthcare provider before seeking care and explain your symptoms.
• Immediately put on a facemask before entering any healthcare facility. This will help protect others, including health care workers, from becoming infected or exposed.

• Stay at home except to get medical care. People who are mildly ill with COVID-19 are able to isolate at home during their illness. About 80% of patients can be treated at home for COVID-19. The rate of patient who experience serious complications is only slightly higher than that of seasonal influenza.
• Avoid public areas. Do not go to work, school, daycare, church, shopping or anything else in the public.
• Separate yourself from other people and animals in your home. Try to stay in a specific room and use a separate bathroom if available. Wear a facemask around other people or pets.
• Cover your mouth and nose with a tissue when you cough or sneeze and immediately throw used tissues in a lined trash can. Immediately wash your hands.
• Wash your hands often with soap and water for at least 20 seconds (sing Happy Birthday twice), especially after blowing your nose, coughing, sneezing, going to the bathroom, and before eating or preparing food. Use hand sanitizer with at least 60% alcohol if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid sharing personal household items, such as dishes, glasses, towels or bedding. Wash household items thoroughly after use.
• Clean and disinfect all high-touch surface areas.
• Monitor your symptoms.

If you seek treatment, call your health care provider’s office before visiting them. If visiting Brookings Health System’s emergency department, call (605) 696-9000. If visiting Avera Medical Group Brookings, call either 1-877-AT-AVERA or (605) 697-9500. If visiting Sanford Health, call (605) 333-4444. Explain your symptoms to your health care provider.

• If you are being actively monitored, your healthcare provider will call the state health department. Persons placed under active monitoring or facilitated self-monitoring should follow instruction provided by the South Dakota Department of Health.
• If you develop emergency warning signs for COVID-19, seek medical attention immediately. Emergency warning signs in adults include:
  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face
• For discontinuing isolation, stay at home until you’re instructed to leave if you have confirmed COVID-19. The decision to discontinue isolation will be made on a case-by-case basis in consultation with healthcare providers and authorities.

• Remain calm. We must not let fear influence our decisions.
• Remember: this is an evolving situation. Get information about COVID-19 from a credible source and do not spread misinformation. Brookings Health recommends the CDC or South Dakota Department of Health for the latest information.
• Practice good respiratory etiquette and hygiene: cover your coughs and sneezes with a tissue. If a tissue is not available, cough or sneeze in your upper sleeve. Avoid touching your eyes, nose and mouth with unwashed hands. Wash your hands often with soap and water for at least 20 seconds (sing Happy Birthday twice). If soap and water are not available, use an alcohol-based sanitizer that contains at least 60% alcohol.
• Practice social distancing when out in the community. Try to stay 3 to 6 feet away from other people. Do not hug, kiss, shake hands or make other unnecessary contact.
• Clean and disinfect high-touch surface areas, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, etc. every day. COVID-19 is easily cleaned by household cleaners or soap and water.
• Wear a face mask in public following CDC guidelines. Based on evidence-based research, the CDC recommends wearing cloth face masks in public. The cloth masks do not protect the wearer, but instead prevents an unintentional spread of the virus from the wearer to others. Recent studies show many individuals with COVID-19 do not show symptoms. Those who eventually develop symptoms can transmit the virus to others before symptoms appear. As such, wearing cloth face masks in public can help slow community transmission of COVID-19. 
• Monitor your health. Be alert for COVID-19 symptoms and take your temperature if symptoms develop.
• Stay at home if you’re sick and self-isolate to prevent the spread of illness.

Recovery from COVID-19 is based on when symptoms started and when a person seeks care and gets tested. 

A person is considered recovered when: 1) seven days have passed since the onset of their symptoms; 2) they've been fever free for at least three days and other symptoms, such as cough, have improved.