Patient Financial Counselors

Our patient financial counselors help patients navigate their health care bills and answer questions. Services offered include:

  • Inpatient Care Visits: our counselors introduce themselves to patients who stay in Brookings Hospital and their families to answer any payment questions or concerns.
  • Payment Plan Setup: our counselors can assist patients in setting up a payment plan either before or after their hospital visit.
  • Payment Assistance: for uninsured or underinsured patients, our counselors can direct patients to appropriate payment assistance resources they may qualify for.
  • Collections Guidance: for patients whose bills have been sent to collections, our counselors may offer guidance on how to best work with collection agencies regarding medical bills.

Please contact our patient financial counselors at (605) 696-8030 for any questions or concerns you have about your bill.

Watch & Learn

Learn more about how we help patients navigate their medical bills from Patient Financial Counselor Penny Hauffe.