Hospice

Overall Patient Experience Rating

The table below shows the percentage of patients who rated us as being a 9 or 10 on a 10-point scale in overall patient experience according to the NRC Health Database (approximately 186 hospice agencies nationwide). Higher percentages are better. Data from January 2021 - April, 2021.

Service Area Brookings Health System NRC Health Average
Hospice 89.5% 85.0%

Measures from Hospice Compare

The information below shows the quality of patient care from Brookings Health System's Hospice Agency compared to national averages. More information on Brookings Health System and other hospice agencies can be found on the Hospice Compare website. Data from January 2018 - December, 2019.

Measure Brookings Health System National Average
Communication with family 82% 81%
Getting timely help 82% 78%
Treating patient with respect 97% 91%
Emotional and spiritual support 96% 90%
Help for pain and symptoms 88% 75%
Training family to care for patient 83% 76%
Rating of this hospice 87% 81%
Willing to recommend this hospice 89% 84%

The Hospice Item Set (HIS) Comprehensive Assessment Measure is a composite of 7 HIS care process measures. Specifically, this one measure shows if hospice staff completed all of the following when a patient was admitted to hospice care: 

  • Asked patients about their treatment preferences and beliefs and values
  • Checked to see if patients were in pain
  • Thoroughly assessed patient in pain
  • Checked to see if patients had shortness of breath
  • Began treating patients with shortness of breath, and 
  • Offered care for constipation for patients taking opioids. 

If a hospice didn't complete even one of these 7 care processes for a patient, the patient isn't included in the HIS Comprehensive Assessment Measure score. 

  • Each agency electronically reports data about these measures to teh Centers for Medicare & Medicaid Services (CMS) using the Hospice Item Set (HIS)
  • The data were collected between 01/01/2019 and 12/31/2019
  • Higher percentages are better

 

Measure Brookings Health System National Average
Percentage of patients getting at least one visit from a registered nurse, a physician, a nurse practitioner, or a physician assistant in the last 3 days of life. 94.5% 82.6%
Patients who got an assessment of all 7 HIS quality measures at the beginning of hospice care to meet the HIS Comprehensive Assessment Measure requirements. 94.4% 88.7%
Patients or caregivers who were asked about treatment preferences like hospitalization and resuscitation at the beginning of hospice care. 100% 99.3%
Patients or caregivers who were asked about their beliefs and values at the beginning of hospice care. 98.6% 97.6%
Patients who were checked for pain at the beginning of hospice care. 100.0% 97.1%
Patient who got a timely and thorough pain assessment when pain was identified as a problem. 96.8% 92.6%
Patients who were checked for shortness of breath at the beginning of hospice care. 95.8% 96.8%
Patients who got timely treatment for shortness of breath. 95.8% 96.8%
Patients taking opioid medication who were offered care for constipation. 96.0% 94.4%